Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please CONTACT US via email or phone prior to sending your purchase back to the manufacturer or dealer.
There are certain situations where only partial refunds are granted:
- Product was received and it didn’t fit properly.
- Mistakenly purchased the incorrect color or size.
- Any item that is returned more than 30 days after delivery
Products are under warranty for any manufacturer defect within the first 6 (six) months of use.
- Defect of a seam giving way and opening up.
- Velcro damaged
- Zipper defective
Normal wear and tear; also including docking conditions that are beyond our control are not included in the warranty of the products.
We pride our products in producing products that last far longer that the average fender covers out there including Neoprene and the Terry covers. They will not fade or stretch and look baggy. The will last under the harsh salty sea and UV light that the yachting industry serves in. We will do our best to ensure using the highest quality component pieces in all of our manufacturing processes; including UV stable thread, heavy duty zippers and fabrics that are UV stable, etc.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
Custom made items cannot be refunded. Please contact us to discuss options: Call 954-802-1189 or email photos to: email@example.com
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us regarding where to make the exchange; we will give you the location of the dealer or arrange shipping to your location. Call us with any questions: 954-802-1189
Please contact us regarding a return item prior to shipping it to us. We have dealers that can usually handle a return/exchange.
To return your product, you should ship your product to our production facility via UPS with tracking : 1767 12th Street, Hood River, OR 97031.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns. Call direct: 954-802-1189